Current as of: 9th July 2024
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognize that individuals have a right to control how their personal information is handled.
Why and when your consent is necessary?
When you register as a patient of our practice, you provide consent for our nurses and clinic staff to access and use your personal information so they can provide you with the best possible treatment and care. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our clinic will need to collect your personal information to provide the safest and most suitable services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your care with us. We also use it for directly related business activities, such as;
- provide you with our services and products;
- create a record of your treatments and preferences which can be accessed by your treating team across our Clinic;
- with your consent, publish before and after treatment images on our website, social media or other marketing media;
- with your consent, contact you to provide information about our products, services, and special offers;
- obtain feedback from you about our products and services;
- record statistical data for our internal marketing analysis;
- comply with legal and regulatory obligations, carry out internal audits or investigations, prevent fraudulent or other unlawful activities, as well as ensure the safety and security of you and us;
- enable our medical practitioners to provide you medical consultation for your treatments and any post-treatment review and consultation;
- record quantitative and qualitative medical and treatment data for internal medical and treatment analysis and research;
- fulfil purposes that are reasonably necessary or ancillary to the above mentioned purposes; and
- fulfil any other purposes which we may have notified you prior to, or at the time of, obtaining your consent
What personal information do we collect?
The information we will collect about you includes your:
- names, date of birth, addresses, contact details
- medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- contact details and your emergency contact details;
- treatment details;
- before and after treatment photographs;
- any personal information captured by CCTV (as covered by our CCTV Policy);
- payment history; and
- sensitive information such as medical information provided by you and collected by us as part of your treatment file, details of telehealth consultations, and any allergies you may have.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognize that individuals have a right to control how their personal information is handled.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
- When you make your first appointment our practice staff will collect your personal and demographic information via your consultation form.
- During the course of providing non medical and medical services, we may collect further personal information. Note: Information can also be collected through electronic transfer of prescriptions (eTP).
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
- In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- your guardian or responsible person
- other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
When, why and with whom do we share your personal information?
We sometimes share your personal information:
- with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
- with other healthcare providers
- when it is required or authorised by law (eg court subpoenas)
- when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- to assist in locating a missing person
- to establish, exercise or defend an equitable claim
- for the purpose of confidential dispute resolution process
- when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- during the course of providing medical services, through eTP, (electronic transfer prescription).
- Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our clinic will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
We may, from time to time, send direct marketing communications to you about our services and other material that we consider you would find interesting.
If you do not wish to receive such direct marketing communications, you can opt-out using the unsubscribe mechanism contained in each email or by contacting us at – hello@syaesthetics.com.au
If you choose to opt-out of all direct marketing communications, please note that we may still contact you for other reasonable purposes, including information we send to confirm a booking, or notifications of changes to our services or policies.
Please note that opting out of direct marketing communications will not opt you out of targeted advertising from us. Please use your cookies and other tracking technologies setting to control the advertising you see from us across social media and other digital properties.
Our clinic will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We may provide de-identified data to other organisations to improve treatment outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms. Paper records for treatment but majority as securely stored electronic records including images and treatment records.
Our practice stores all personal information securely with a regularly updated security platform with regular maintenance, security and password updates.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our clinic acknowledges patients may request access to their treatment records. We require you to put this request in writing or email and our clinic will respond within a reasonable time, generally 10-15 business days.
Our clinic will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our clinic is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to – hello@syaesthetics.com.au
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
Email: hell@syaesthetics.com.au
(processing time 30 business days from receiving email)
or
Registered post:
SY Aesthetics
Suite 2, Lvl 1
183-191 High Street
North Willoughby
NSW 2068
Australia
(Processing time: 30 business days from receiving mail)
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate.
For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Privacy and our website
Please note that opting out of direct marketing communications will not opt you out of targeted advertising from us. Please use your cookies and other tracking technologies setting to control the advertising you see from us across social media and other digital properties.
We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our practices and obligations. Any changes will take effect from when the updated Privacy Policy is uploaded to our website.
